Number Porting
Port your telephone number to TTNC
What does porting a number mean? Number Porting is the transferring of management and billing of a telephone number from one service provider to another. This means you can keep the same telephone number but change your service provider.
If you have a telephone number that you'd like to move to TTNC, you are able to port it to us. Here's what you need to know:
- Porting your number to TTNC costs £25 per submission.
- Once your number has been ported to TTNC, it will have a £2 monthly renewal.
- To manage your calls, you'll need to purchase a Call Management Package. This will apply any features you need along with a monthly number balance of £2.50 credit. You can find more information on the Call Management Package page.
- Depending on the forwarding destination of your calls and your usage, you may need to add additional Pay As You Go call credit to your account. You can check the cost of forwarding with our Check Rate Tool.
- The number porting process takes between 7 and 10 days to complete. During this time, your number stays active with your old provider. Once the porting process is complete, we will let you know once it's live on our network.
Why port a telephone number to TTNC?
- You want to keep your phone number because you're moving, or just don't want to pay line rental anymore.
- You want lower call forwarding charges and to save hundreds of pounds a year.
- You want better customer services and more advanced call solutions.
- You want real time, online Call Statistics and itemised billing for your number.
- You want an online control panel to manage your number and account (we call it myTTNC).
- You want to have all of your numbers with TTNC.
What type of telephone numbers can be ported?
We can port in most UK Numbers beginning with 01, 02, 03 and 08 from more than 50 other providers.
Use the tool below to check the information for any UK telephone number. If this shows that your number was allocated to one of the providers listed above, then we should be able to port that number to TTNC.
* We are unable to port Non-geographic numbers from this providerPort your telephone number to another provider.
We would hate to see you leave, but understand these things happen. If you have a number that you'd like to move away from TTNC, you're able to port it away to another provider at any point.
The process is lead by the gaining provider (the company you are porting to) and just like porting in, there is a charge of £25/number.
How do I port my number to TTNC?
To keep your existing number we do all the administration and hard work for you and within 7 to 10 working days your account will be switched to us. If you would like to go ahead and port your number/s to TTNC then please follow these steps:
- Complete the porting form linked below. You'll need to submit this form for each number you wish to port.
- Download and sign the Client Letter of Authorisation. Once completed, it should be emailed to porting@ttnc.co.uk from your business email address. Please note, we are unable to proceed with your port request without this document.
Please note: If the number was attached to a physical line (such as a single line BT number) then that line will automatically be ceased when the port takes place. If you have any broadband services on the line, the broadband service will cease when the port takes place.
Begin your port submission
What happens behind the scenes?
Without getting too technical, here is how the Number Porting process works:
- The end user (the user of the telephone number, you) fills out the relevant porting forms required by the gaining provider (such as us, TTNC).
- The gaining provider then communicates with the losing provider (such as BT), passing on the request to port away from them.
- The losing provider verifies that the porting request is valid.
- Following this validation they then agree to the porting request with the gaining provider.
- Once the gaining provider has this agreement in place with the losing provider, they can then prepare the services needed for the number being ported ready for the agreed porting time.
- At the agreed time, the losing provider ports the number to the gaining provider. This change of provider is updated on the UK public network so all calls will be forward to the gaining providers network.