Frequently asked questions

By default your callers will just hear ringing. You will need to set up music on hold.

So long as you have the relevant licensing for that song, then yes. We do provide you with a default piece of background music for free or you could also order a different song from here.

If you've got it set up, our voicemail will pick up the call. Otherwise, the call will just hang up.

Our Call Queuing feature is designed to work with the below configurations:

One number routing to single or multiple destinations, not used in another queue.

          Example: TTNC Number 1 > Call Queuing > Destination 1 & Destination 2

Multiple numbers routing to different destinations:

          Example: TTNC Number 1 > Call Queuing > Destination 1 & Destination 2

                          TTNC Number 2 > Call Queuing > Destination 3 & Destination 4

One or more numbers using Virtual Receptionist (IVR) with each option routing to different destinations.

          Example: TTNC Number Option 1 > Destination 1 & Destination 2

                          TTNC Number Option 2 > Destination 3 & Destination 4

Call Queuing will not work correctly in any other scenarios; this includes the same destination being used across multiple queues, or multiple numbers or queues routing to the same destination.

We are unable to offer intelligent queuing on our numbers. Calls will be put through in the order they called, but the caller will not know their position or the estimated answering time. 

Whenever a call comes into your virtual number, we forward it to the destination(s) you set up. The call works exactly the same as if someone calls your destination number(s) directly and the caller will be unaware it is being forwarded.

In terms of how they work, there's no difference.

There is a monthly cost for the numbers (which you don't have with UK numbers) and certain countries require you to have a proof of address.

We try to keep our number pricing simple. Standard numbers cost just £20 a year, but if you're looking for something a bit easier to remember, we have a large selection of memorable numbers starting from £95 for the first year, with a £20 yearly renewal fee.

There are no monthly charges for the phone numbers. After the initial connection charge, all you pay is £20 a year to renew the number.

International numbers incur a monthly cost, which varies depending on the country.

It depends how quickly you can get through the order process, but in most cases it's just a matter of minutes. Once you've finished your order, simply log into your account and set the number(s) up.

For most number ranges, there is a forwarding cost whenever you answer a call. A 1p minimum charge applies, but other than that, you'll only pay for the time spent on the call.

Forwarding to some number ranges and using certain services, like Voicemail and Information Line, incur a connection charge. Use our check rate tool to get the most accurate pricing.

Call credit is account wide; so whether you have 1 number or 100, you will only ever have to manage one lot of credit.

As mentioned above, call credit is account wide, so it's not possible to have different credit methods on different numbers.

You can add call credit to your account at any time by logging into myTTNC. We also provide a service called Automatic Top Up that tops up your account whenever you get below a certain amount.

If you pay for calls on Pay Monthly, your account will be topped up on the 1st of each month.

We send you free Email alerts to warn you when your credit balance gets to a certain point or if you prefer, we can also send you SMS alerts (charged at 6p per text. You get one for free when you're balance reaches £1).

If you want to take the hassle out of topping up, we also provide a service called Automatic Top Up that tops up your account whenever you get below a certain amount.

If your balance reaches zero or you get a negative balance, your numbers will be suspended until you top up through your account. We'll send you an email when this happens.

If you are on a call when your account runs out of credit, we won't disconnect the call (although you will go into negative balance and will potentially have to top up by more to get your account running again).

As with everything we offer, there are no minimum term contracts. So if you find that the tariff you choose is too big or too small, you can easily change it for the following month.

If your balance starts to run low before the end of the month, you can add some backup credit on a Pay As You Go basis. This backup credit never expires, so can cover you across multiple months if needed.

We offer a number of ways to make a call displaying your TTNC number.

The simplest, and most cost effective is with our VoIP Service.

Alternatively, using Dial Through you can associate your landline or mobile or mobile with a TTNC number. Whenever you call your TTNC number from one of your registered numbers, you'll be prompted to enter your PIN code followed by the number you want to dial.

Using Make A Call from within myTTNC allows you to simply enter the number you'd like to call, the number of the handset you want to use to make the call and then the TTNC number you want to display as the caller ID. Click the 'Make call' button and we'll connect the call for you.

As mentioned above, you can register your landline number with your TTNC number. Then all you need to do it call your TTNC number, enter your PIN and then the number you want to dial.

Alternatively, BT provides a service called 'Presentation Number' that allows you to display a different number to the one you are dialling out from. They require a 'CUPID' code in order to set this service up. The 'CUPID' code for TTNC is 215.

Unfortunately, this is a question we can't answer with any certainty. It depends entirely on the international caller's outbound provider.

If you're expecting calls from outside the UK, we recommend getting a local number to ensure there are no issues.

You sure can! We have an entire section in myTTNC where you can view detailed call logs showing all calls made to your number(s). We even allow you to filter by number, date range and even the status of the call (like if it was answered or not).

If you want to view your call logs offline, you can even download them all as a CSV file.

Your account comes with CLI Presentation included, so every number has it as standard. CLI stands for Caller Line Identification - this means you'll see the callers number on your phone's display when they call. It's the first piece of information you can capture about your customer. Just like normal, if the caller is withholding their CLI then we will show either "Unknown" or "Withheld" on your handset when we forward the call to you.

Once you have completed your order, simply log into your account and you can set up your call forwarding destination.

Any changes you make are instant, so there's no waiting around.

As often as you like.

You sure can. Every number comes with Hunt Group allowing you to set up a sequence of up to three destinations, at no extra cost.

If you want more options, Hunt Group Pro can give you a sequence of up to ten destinations, whereas Forward to All allows up to ten destinations to ring at the same time.

You can forward as many numbers as you'd like to the same destination. Just bear in mind that if you're on a call with one number, you won't be able to take calls on your other numbers. Maybe our Call Queuing service could help you out?

So long as you have a SIP or IAX address, you can receive your calls over VoIP.

From our experience, most Skype numbers begin with either 01, 02 or 05, which are all telephone numbers, and not VoIP destinations. You would be charged the standard landline rate to receive calls.

If you have a local number (beginning 01 or 02) attached to the line, then unfortunately this is just a normal landline. More modern landlines use VoIP technology rather than the traditional copper wiring, but these are still landlines.

As with all our services, the UK Ringtone service can only work with numbers on our systems. The only thing we can suggest is to speak to your mobile provider to see if they can help you out, but as far as we're aware, no mobile providers currently offer this facility.

It costs just 5p per page to send a fax.

The cost to receive a fax will vary depending on the number range. For more information on receiving faxes and to view pricing, check out the Fax services page.

Unfortunately, this is a question we can't answer with any certainty. It depends entirely on the international sender/receiver's provider.

We'd recommend sending and receiving faxes within the UK to avoid these issues.

Nope, there are no contracts on anything we provide. If you no longer need a service, just make sure to cancel it before the renewal date.

Not to worry, you can reset your password on the myTTNC login page. We will send you an email containing a temporary password which you can use to log in and change it to something more memorable.

Please note: passwords are case sensitive, so enter the temporary password exactly as it appears in the email.

From time to time, email clients flag our password reset emails as spam, so be sure to check your spam/junk mail folders and add us to your list of safe senders.

We accept the following payment methods:

• Credit or debit card
• Direct Debit
• Bank transfer
  • Sort code: 20-19-95 (Barclays Bank)
  • Account number: 60954667 (TTNC Limited)
• Pay As You Go call credit. This can be used to pay for anything other than more Pay As You Go call credit. Only credit that you have purchased can be used as payment.

We do not accept payment by cheque. For more information regarding payments, please read through our Payment and Banking information.

Whenever a payment is made, we will send you a payment confirmation email. Your invoice will be included as a PDF attachment. You can also log into your account at anytime and download or have the invoice emailed to you.

The 'Manage Renewals' page can be found in the 'My Account' section of myTTNC. You can learn more about managing your renewals here.

We can port numbers from most networks to ourselves. There is a £25 charge per number per submission and the process normally takes between 7 - 10 working days.

To learn more about number porting or to start the porting process for your number, click here.

We can currently port most numbers from BT, Cable and Wireless, Colt Technology Services*, Energis, Eurobell*, Gamma, Global Crossing*, Inclarity, Invoco*, KCOM (Affiniti), Magrathea, MDNX*, Mintaka, Simwood eSMS*, Spitfire*, TalkTalk, Telephony Services, Telserve*, Thus PLC, Verizon, Virgin Media, Vodafone, Voxbone*, X-On* and Your Communications*.

*We are unable to port Non-geographic numbers from this provider

Our number porting page has a lookup tool which can tell you who the number was originally allocated to. If the provider displayed is in the list of providers we have a porting arrangement with, we should be able to port it.

If you're still unsure if your number can be ported, feel free to email our porting team on porting@ttnc.co.uk and they can assist you further.

If you need your port to take place on a particular date, just drop an email to porting@ttnc.co.uk once you've submitted your port request.

Please make sure you do this as soon as possible, as we're unable to change the porting date once the port request has been submitted to your current provider.

In myTTNC we provide you with 6 different ways to easily share with your friends:

Facebook

Twitter

LinkedIn

Google+

Email

A unique URL that you can use to send to your friends or even create a link on your website.

Every time you refer a friend and they sign up an account with us, we'll give you £10 Pay As You Go (PAYG) call credit. This will be applied to your credit as soon as your friend has completed their first order.

Please note: to qualify for the credit, your friend MUST provide your customer reference whilst setting up their account. If they click on a link you provide (either via social media, email or with the unique URL) this will automatically be added, otherwise they can manually enter the reference during the signup process.

There is no limit to the amount of friends you can refer, so long as they're not already a customer of ours.

If your friend comes to us directly, without clicking on a link that you've provided, they will need to enter your customer reference during the signup process.

You can find your customer reference in your account in myTTNC or in the header of most of our emails.

Any credit that you earn through the Refer-a-Friend scheme cannot be used for payment or exchanged for cash and is non-refundable.

For more information, please read through our Terms and Conditions.

You sure can. So long as you call the TTNC number from any one of those registered handsets, the service will work.

You can set up a 'speed dial' by adding a new contact on your phone, entering your TTNC number followed by a 'pause' and then your PIN.

Whenever you call this contact, your phone will dial the TTNC number and automatically enter your PIN code for you. Then all you have to do is type the number you want to call.

If you're unsure if your handset supports the pause option, please refer to your manufacturer's manual.

Potentially. The cost to make a call to an international destination using your current provider will vary depending on your tariff with them.

If you're unsure of your current international call costs, please speak to your current provider.

We do. The most common way to make outbound calls is using our VoIP service, this requires an internet connection and you can read more here. If you've ever logged into myTTNC before, you may have noticed a button in the header labelled 'Make a Call'. Clicking this brings up a keypad, allowing you to make a call.

Visit this page for more information on this service.

We allow you to have up to 10 destinations.

By default it's 20 seconds, but you can adjust this to whatever you need.

You'll want to check out our Hunt Group Pro service - this allows you to set up a sequence of up to 10 destinations that ring in order, rather than all at once.

We'll play the whisper message as soon as you answer the call.

Only you hear the message when you answer the call. The caller will just continue to hear ringing until the whisper message has finished and the call connects.

We provide you with a default whisper message, however we'd encourage you to record a bespoke one for each number.

Have a read through our help page on uploading a recording for more information. We'd suggest keeping the recording as short as possible so the caller isn't kept on hold for too long.

Yes - so long as it's not withheld of course. Call Whisper simply plays a message when you answer the call and has no effect on your handset's screen.

If you'd rather see which of your numbers has been dialled instead of hearing the whisper message, you should check out our Dialled Number Presentation service.

We supply a default greeting message, but we suggest recording your own (or getting one of our voice artists to do it for you) to give the best impression.

This makes you sound more professional and can also be used to help strengthen your brand image.

We sure can. Have a listen to the different voice artists we have available, send us your script (or order it through myTTNC) and we'll get it all recorded for you.

As often as you like. Just upload the new recording to your account and apply it to the Call Greeting.

We'll only forward the call to you once the greeting has finished playing.

Inbound SMS can be received by most ranges, you can see a list of the ranges that support inbound SMS on our Help Centre. 

Inbound SMS is not available on any number ported onto our network.

Our Virtual Landline Numbers start from just £2/month. We also have Memorable Numbers (which can be called 'Special' or 'Gold Numbers') that are proven to generate more calls. These have a higher first month cost, starting from £95.

Virtual Local Numbers have the same ringtone as traditional phone lines. Your clients and customers will never know they're calling a Virtual Number. Unless you decide to tell them.

Yes, there is a charge for forwarding your calls. For Virtual Landline Numbers, there's a forwarding charge whenever you answer a call. A 1p minimum charge applies. With our Virtual Landline Numbers, you'll only pay for the time spent on the call. Calls forwarded to a mobile start from just 4p per minute and 1.5p per minute when forwarded to a landline. We also have a Pay as You Go option which is ideal for businesses who are unsure about the traffic they'll receive.

Standard UK forwarding is displayed in the Call Forwarding Costs table; for international forwarding, our limit is set to £0.20/min (20p) to avoid bill shock from high-cost destinations. If you're unsure of the cost of forwarding, please use our Check Rate Tool.

If your destination has a higher cost, please contact support@ttnc.co.uk to increase this limit.

No, there are no contracts. You can cancel at anytime.

There are 3 ways to identify if a call is being forwarded from your virtual number.

Our most popular is Call Whisper (£4 a month). It works by playing you a short message before you're connected with the caller. This means you can answer the call in a professional manner if it is a business call.

Dialled Number Presentation (also £4 a month) allows you to see the number that's been dialled (your virtual number) on your display rather than the caller's number.

The final way is with Call Screening (£6 a month), when a call is forwarded, you'll hear a message with either the number that was dialled or your caller's number. You need to press '1' to accept the call.

A unique feature of TTNC numbers is Dial Through. With Dial Through there’s no need to buy new hardware or download any software. Dial Through allows you to present your TTNC Virtual Landline Number when making calls to customers and clients. You can set up this feature using your existing mobile or landline and start making outbound calls straight away. All you need to do is call your TTNC number, enter your PIN and then the number you want to dial.

You sure can. Simply add some mobile destinations and we'll send you a text as well as an email.

Please note that SMS messages cost 6p per message (or 1 SMS credit if you have credits).

We can send an alert to up to 10 different email addresses.

Any emails or SMS messages we send to you will include the caller's information as well as why the call was missed.

Yes, and it couldn't be any easier. Simply click the 'Add Withheld' button and we'll block any callers who withhold their number.

Blocking entire number ranges is really easy. Simply type the range (like 0800 or 0845) into the first input field and click 'Add'.

We provide the option to either play a dead tone or a rejection message.

We can send any voicemails you receive to up to 10 different email addresses.

If you have the Time Based Forwarding service on your number, you can set your out of hours calls to go direct to Voicemail.

"Sorry, we're unable to take your call at the moment, please leave a message after the tone and we'll get back to you as soon as possible."

Information Line is designed purely as an information service. By setting it up on your number, we will only play a message whenever someone calls.

If you'd like to play a message before connecting to someone, why not check out Call Greeting?

SIP Trunks (or SIP Trunking or VoIP Trunks) enable you to use an Internet connection to make and receive calls.

SIP Trunks connect your PBX to TTNC's network, enabling full PSTN conectivity.

Connection from your PBX to our network is via an IP connection, such as broadband or Ethernet, and is delivered as an end-to-end service. There's no outbound channel limit and you can add inbound channels in real time via myTTNC.

Yes. SIP trunking provides a highly flexible alternative to ISDN and and is also more cost effective than ISDN.

No, there's no set up charge or contract to sign.

Assuming you have a good Internet connection, call quality will be superior or the same as you receive when you use a landline or mobile phone.

A standard broadband connection is sufficient to surf the Internet and use for voice calls at the same time.

Yes you can. We can port almost any existing UK telephone number from any supplier onto our SIP Trunking service.

Please contact us for more information or see our Number Porting page.

Codec stands for Coder-decoder. It converts an audio signal (your voice) into a compressed digital format for transmission (VoIP) and then back into an uncompressed audio signal for replay.

Codecs vary in the sound quality and the bandwidth required, most softphones, IP phones, IP PBX’s and Gateways supports several different Codecs.

TTNC uses the G.711a Codec, which is one of the highest quality Codecs available. It provides digital quality and sound quality is superior to analog.

On average, 3 concurrent calls would take about 256kbs of bandwidth when using the G.711a Codec, which is a high quality Codec TTNC uses

An Internet connection (3G, 4G, broadband)

A Virtual Number from TTNC

An IP PBX

If you have a Hunt Group set up then the call will go to the next destination or our voicemail will pick it up.

Depending on what you have set up, you will either hear the TTNC number that's been dialled, or the number of the caller.

Nope, you can accept the call at any time. The sooner you accept the call, the sooner you get to speak to the caller.

The main two differences is that with Call Screening we read out either the caller's number or your TTNC number (rather than having a custom message) and a call will only be answered if you press '1' on your keypad.

Because you have to press '1' on your keypad, your mobile phone's voicemail won't pick up the call.

That depends on what set up you want for each day. If you wanted to have the same set up Monday - Friday, 9am - 5pm, then you could create one time plan that covers all of these days.

If you want a particular day of the week to have a different setup, then you will need to create a separate time plan.

They sure can. Each time plan is completely separate from the others, so you can set each one up exactly as you need.

Time plans at the top of the list will take priority over the ones below, so you'll need to bear this in mind if any of your time plans overlap.

We do allow you to drag and drop the time plans so you can make sure it works exactly as you want.

As many as you'd like.

You can, but bear in mind it can get very complicated using both together - so make sure you plan your setup before you start!

In addition to the cost of the Bolt On, you would need a TTNC Number. Standard numbers cost £2/month, and inbound calls have a forwarding charge, more details can be found here.

Forwarding to VoIP costs £4 per month and offers free inbound calls. More information can be found here.

So long as you're forwarding to a UK landline or mobile, we won't charge you any extra to receive your calls.

However, your provider may charge you extra for receiving the calls outside the UK, so be sure to speak with them before taking your phone abroad.

You can leave this service running all the time if you like. As you'll be on a UK network, your callers will just hear the standard ringtone.

Due to restrictions with phone displays, it is only possible to show one number at a time - in this case it would be your TTNC number.

We record the caller's number (so long as it's not withheld) in your Call Data, which you can access at any time by logging into myTTNC.

If you'd rather a name displayed on your screen instead of the number, you could just save the TTNC number to your phone's address book.

If you have a lot of numbers, this can be a great way to tell them apart without having to remember which one's which.

Regardless of whether you have a Hunt Group or Forward to All set up, we'll show the dialled number on whichever destination you pick up the call.

We have two different services that can help you out with that. Call Whisper allows you to record a short message, helping you identify which number the call is coming into.

Call Screening will actually read out your TTNC number (or the caller's number if you prefer). This service is also great if you answer calls on your mobile - you have to press '1' on your keypad to answer the call, so your mobile voicemail will never pick up any missed calls.

The standard Hunt Group we provide gives you up to 3 destinations, whereas Hunt Group Pro allows you to have up to 10 destinations.

When adding the destinations, you'll need to add them in the order you want them to ring.

If you set up an Destination Group, you can add that to all your numbers. When you want to make a change, you can do it in one place and it will update all your numbers automatically.

Both services are designed to make your destinations ring in a different way - Hunt Group Pro rings the destinations in order, whereas Forward to All rings all destinations at once.

So you can't use both services together.

It's currently only possible to set the same ring time between each destination.

Recordings can be found in your Call Data. You can download them to listen to offline.

We will save any recordings for 31 days after the call.

We supply you with a default disclaimer that says "Please hold while we connect your call, please note that this call is being recorded for training and monitoring purposes"

If you have our Call Greeting service, you can record your own disclaimer message.

A TTNC number with an associated VoIP User.

An Internet connection (3G, 4G or broadband).

A VoIP Phone or the TTNC Softphone App for Mobile.

As VoIP calls are made over the internet, the reliability will be dependent on your internet connection.

You can set up a failover destination so that calls will be automatically forwarded to your landline or mobile if your VoIP device is offline.

On average a single call would use around 100kbs of bandwidth.

If you have a strong Internet connection, call quality will as good as, if not superior to traditional analogue calls.

TTNC uses the G.711a Codec as default, one of the highest quality Codecs available. It provides sound quality superior to analogue.

Each VoIP User has 2 channels, this means if you're on a call you can bring a third party into a conference call.

We provide high-quality handsets from the biggest brands to suit every task and budget. All pre-configured and ready to go.

You can see the range on our VoIP Hardware page.

Yes we do. You can find it in the Apple App Store and Google Play Store. For more details see the TTNC Softphone page.

You can use any type of virtual number from TTNC with a VoIP User. Prices start from £2 per month.

Yes you can. We can port almost any existing UK telephone number from any supplier onto our network.

Please see our Number Porting page for more information.

A VoIP User will only display the TTNC number it's associated with. If you wish to display multiple numbers, you'll need a VoIP User on each number.

Yes, you can use your VoIP User to make and receive calls from any location with an internet connection. We'd recommend you check any restrictions and your data charges ahead of time.

Yes, this can be enabled within myTTNC. You will be asked to supply an address for use by the Emergency Services which needs to be filled out accurately. You can see more details on our Emergency Access Page.

If you're receiving email alerts or viewing your SMS in myTTNC, it costs absolutely nothing.

If you'd like to receive SMS alerts, they will cost 6p each from your call credit or if you're getting a lot of texts, you can buy SMS credits to reduce that cost. See the pricing table above.

We can send you a free email alert whenever sends you an SMS message. You can also view your SMS messages by logging into myTTNC, also for free.

If you'd prefer to receive the messages directly to your mobile, you can also set this up. There will be a cost of 6p per SMS, but you can also buy SMS credits to bring this cost down.

Unfortunately, due to limitations in the telecoms industry, it is not possible to receive SMS messages to Non-geographic numbers.

As with Non-geographic numbers, it's not possible to receive SMS messages to international numbers.

The Inbound SMS service is purely for receiving SMS. However, we do have an Outbound SMS service that allows you to text your customers.

When you're composing your SMS, you can choose which of your TTNC numbers you want to send it from.

If you'd like to display your mobile number, you can register it in myTTNC.

You can display your company name instead (limited to 11 characters). An SMS Display Name can be requested from myTTNC.

The Outbound Bulk SMS service only works through myTTNC.

The Outbound Bulk SMS service is purely to send SMS. However, if you have a local number with us, you can set that up to receive SMS with our Inbound SMS service.

No, if you want to receive calls you will need an additional number.

We charge for the length of time it takes for the fax to come through. A single page fax takes around 30 seconds so around 1p per page if you are using an 01, 02 or 03 number. Some number ranges, such as 084 Service Numbers can receive faxes for free.

It costs £0.05/page (5p).

Your TTNC number which is included with the Fax service. If you're using Email to Fax you can also select the number you want to display when registering your email address in myTTNC.

The cost will get deducted from the prepay credit you add to your account, which you can add on a Pay As You Go or Pay Monthly basis.

You can have up to 12 options (1 option for each key on the keypad), but you are also able to have multiple levels if you need more options.

You need to have a recording so your callers know what options are available. You can either create the recording yourself, or if you want something that sounds really professional, why not check out our voice artists?

You can set up any of the options to repeat the greeting message.

You can set up an invalid option to work the same way as any other option (connect the call with someone, repeat the options or go to top level).

You can, but bear in mind it can get very complicated using both together - so make sure you plan your setup before you start!

The easiest way is via the enquiry form, but you can also email your script directly to sales@ttnc.co.uk.

Alternatively, if you have an account with us, you can order your script through the myTTNC Store.

The usual turn around for the artists to record a script is about two working days. It can take a little longer if they're in really high demand of course.

Our background music includes all the required licensing, so you can apply it direct to your service without having to worry about anything.

Yes, we supply recordings in multiple different languages and accents. To find out if you can purchase a recording with the language or accent that you need, please contact sales@ttnc.co.uk

As standard, the recordings will be delivered in .wav, but we're able to supply them in any format you need. If you have any questions regarding the audio files and how to install them on your phone system, please contact sales@ttnc.co.uk

If you notice that we've misinterpreted or mispronounced any of the words in your recording, we will offer you a free re-recorded version, so you can get the result that you desire. 

Yes! Whether it’s porting your existing number to us or using a forwarding number, we can ensure you have all the services and professional recordings you want.

This is up to you, you choose how the answering team refer to themselves. They could be your receptionist, colleague, out of hours support team, an answering service or maybe something else.

We offer you the ability to change the forwarding position of our answering service. We can answer all your calls, offer you overflow support, or simply take your out-of-hours calls.

You can adjust the ringing order at any time via myTTNC.

With an answering team of over 150 staff, we're certain that we can handle all the concurrent calls you need.

Messages are sent in real time, as soon as the call is ended you will get the details sent across to you. There is no waiting around for the message to be composed, this is all done during the call.

This means you're only charged for the length of the call.

Yes, however you'd need to port your existing number across to us and make it a TTNC number.

Not at all, the service is rolling on a monthly basis, all you need to do is tell us you'd like to cancel before the first of the next month. This is perfect for when you're looking for a temporary solution, for example covering that annual holiday or an expected busy period.

As many as you like. You'll need to have a separate profile for each unique form on your website.

You can press '1' at any time during the message to call the customer back that little bit quicker.

The Click to Call logs provide detailed information on all the requests you've received, including what time the request was made, to which profile and how long the call back lasted.

There sure is and it couldn't be any easier to enable. When setting up a Click to Call profile, simply tick the box to record any calls. It's as simple as that. All recorded calls can be found in your Click to Call logs for up to 31 days.

Please note: all recorded calls have a £0.02/min (2p) surcharge on top of your normal call forwarding cost.

To display your own number, rather than a TTNC number, you'll first need to register it with us. Simply email support@ttnc.co.uk with your customer reference number and the number you want to register.

Once the number has been registered, select it from the drop down when creating or editing a Click to Call profile.

If you just use the basic code we give you, the form will consist of four inputs (first name, last name, email address and contact number) and a submit button.

Using the advanced code allows you to completely customise the look of the form to match your website.

As with any interactive element on your website, you can set it up to work with Google Analytics. You (or whoever manages your website) will need to have some understanding of how to set this up, as it's not something we automatically do for you.

Yes, both new mobile numbers and numbers ported to our network can receive inbound SMS.

Yes, all our services, including the UK Ringtone Bolt On, can be applied to our UK Mobile numbers.

Yes, porting a UK Mobile number is as simple as sending us your ‘port authorisation code’ or PAC, provided by your current provider. The cost to port a UK Mobile numbers is £10 and the process takes two working days.

Yes, all our numbers are genuine Vodafone Mobile numbers.

All our UK Mobile numbers begin with 075.